Who can I speak to?

At MRSS, we understand that every member of the school community values positive relationships with one another. Maintaining strong, positive relationships within our school community requires open, honest communication. This is especially true when concerns arise.

We acknowledge that a prompt response to concerns reduces the risk of communications breaking down and relationships being adversely affected. Having clear, easily understood avenues of communication is vital. We would like everyone in our school community to be aware of the following:

GENERAL

For all general enquiries or if you are unsure where to direct your concerns please email the school office at office@mrss.vic.edu.au and we will forward your correspondence confidentially to the most appropriate person.

All MRSS staff members have an email address that follows this format: firstname.lastname@mrss.vic.edu.au.

EDUCATION

For all concerns or complaints regarding your child’s education and their experience at the school please contact their Class Teacher or Guardian directly, as open, respectful discussion is the best beginning.

If you cannot find a mutually acceptable resolution, then you can contact the Administration Group via the school office at office@mrss.vic.edu.au or admin@mrss.vic.edu.au

ADMIN

If you have a concern or complaint of an administrative nature regarding the school, then you can contact the Administration Group via the school office or at admin@mrss.vic.edu.au

FINANCE

If you have a concern or complaint of a financial nature, then you can contact the Finance Group at finance@mrss.vic.edu.au and the issue will be resolved by the group or referred to the Bursar.

OTHER

As a final avenue to express your concern or complaint, you can write directly to the College of Teachers at collegechair@mrss.vic.edu.au